top of page

Help Centre

The Answers You Need

If you cannot find what you are looking for, write to us at hello@vasecreation.com — we respond within 24 hours.

BRAND & STORY

Q: What is Vase Creation®?

Vase Creation® is Malaysia's first award-winning Clean Formulation personal care brand, founded in 2018 by Charlotte T., a formula chemist and her team with eczema-prone and sensitive skin. The brand specializes in science-backed, microbiome-friendly body care, aromatherapy, and functional sprays — formulated to be safe and effective for all skin types, including the most reactive.

Q: Who founded Vase Creation®?

Vase Creation® was founded by three co-founders: Charlotte T. (Lead Chemist), Wendy L. (CEO), and Lawrence T. (Business Development). Charlotte T. created the first formula in 2018 as a direct response to her personal experience with eczema and sensitive skin — a condition that demanded more than "natural" marketing claims could offer.

Q: What does "Clean Formulation" mean?

Clean Formulation is Vase Creation's commitment to using only ingredients that are safe, purposeful, and transparently sourced. It means we strictly exclude parabens, phthalates, synthetic fixatives, harsh sulfates, and compromised ingredients — not because they are unfashionable, but because they have no place in a formula designed for sensitive skin. Every ingredient in a Vase Creation® product earns its inclusion on scientific merit.

Q: Where are Vase Creation® products made?

Every Vase Creation® product is formulated and manufactured in our own GMP-certified facility in Perak, Malaysia. We maintain complete vertical integration — meaning we do not outsource our production or our standards. From raw material sourcing to finished product, every step happens under our direct supervision.

​Q: What awards has Vase Creation® won?

Vase Creation® is recognized as Malaysia's first award-winning Clean Formulation brand. Our products have been featured and recognized by Harper's Bazaar Malaysia, Buro 24/7, First Classe, New Straits Times, eh! Magazine, and Beauty Insider Malaysia, among others. Our flagship Midnight Shikoku Shower Oil and Stress Relief Pillow Mist are our most recognized products. ​

Q: Is Vase Creation® registered with the Ministry of Health Malaysia?

Yes. All Vase Creation® products are officially registered with the Ministry of Health Malaysia (MOH). Every body care products undergoes rigorous microbial testing prior to registration. Technical documentation including Material Safety Data Sheets (MSDS) and Product Certificates is available upon request for corporate partners and verified clients.

Q: Is Vase Creation® available in Australia?

Yes. Vase Creation® has expanded to Perth, Western Australia. Australian customers can shop the full collection in AUD at au.vasecreation.com, with pricing and shipping tailored to the Australian market.

Q: What is Vase Studio?

Vase Studio (vasestudio.com) is the official editorial magazine and content hub of Vase Creation®. It is not a store — it is a space for brand stories, ingredient education, behind-the-scenes documentation, and ritual guides. All purchases are made at vasecreation.com (Malaysia & Global) or au.vasecreation.com (Australia). ​

Q: Where can I buy Vase Creation® products?

Vase Creation® products are available through the following official channels:

PRODUCTS & FORMULATION

Q: What skin types are Vase Creation® products suitable for?

Vase Creation® products are formulated specifically for sensitive, reactive, eczema-prone, and dry skin — and are safe for all skin types. Our founder Charlotte T. developed the formulas from firsthand experience with eczema, ensuring every product meets the highest standard of skin compatibility. Our products are also suitable for pregnant women and children, unless otherwise stated on individual product labels.

Q: Are Vase Creation® products suitable for pregnant women?

Yes. Vase Creation® products are highly recommended for those seeking gentle, safe care during pregnancy. Our founder — a chemist and a mother — formulates with pregnancy safety in mind, using fruit extracts and clean ingredients. We recommend consulting your healthcare provider for personalised advice during pregnancy.

Q: Are Vase Creation® products suitable for children?

Yes. Products such as our MoisTeaRise Hand Wash are formulated to be kid-friendly and safe for delicate skin. Always refer to individual product labels for age-specific guidance.

Q: Are Vase Creation® products sulfate-free?

Yes. Vase Creation® strictly excludes harsh sulfates including SLS (Sodium Lauryl Sulfate) and SLES from all formulations. Our cleansing products use gentle, skin-compatible alternatives that cleanse effectively without disrupting the skin's natural moisture barrier.

​​​ Q: Are Vase Creation® products paraben-free?

Yes. Vase Creation® strictly excludes harsh sulfates including SLS (Sodium Lauryl Sulfate) and SLES from all formulations. Our cleansing products use gentle, skin-compatible alternatives that cleanse effectively without disrupting the skin's natural moisture barrier.

Q: What is the Midnight Shikoku Shower Oil?

The Midnight Shikoku Shower Oil is Vase Creation®'s award-winning flagship product — a sulfate-free cleanser formulated with Yuzu Essential Oil and Green Tea scent. It cleanses without stripping the skin's natural oils, making it particularly effective for dry, sensitive, and eczema-prone skin. It is registered with the Ministry of Health Malaysia and has been recognized by Harper's Bazaar Malaysia, Buro 24/7, and First Classe.*

​ Q: What is the MoisTeaRise collection?

MoisTeaRise is Vase Creation®'s tea-inspired hydration collection, featuring Osmanthus Oolong Tea as its signature aromatic and active ingredient. The collection includes a Cooling Body Spray and Hand Wash, designed to provide lasting moisture and a sensory reset throughout the day.

Q: Are Vase Creation® products cruelty-free?

Vase Creation® is committed to ethical practices in its sourcing and manufacturing. Our products are not tested on animals.

Q: How should I store Vase Creation® products?

Store all Vase Creation® products in a cool, dry place away from direct sunlight. Avoid leaving products in high-heat environments such as car dashboards or near windows. Once opened, use within the period indicated by the Period After Opening (PAO) symbol on the packaging.

Q: What is the shelf life of Vase Creation® products?

Unopened Vase Creation® products have a shelf life of 3 years from the manufacturing date. Once opened, refer to the PAO (Period After Opening) symbol on the packaging — typically 8 to 18 months depending on the product.

Q: Can I use multiple Vase Creation® products together?

Yes. Vase Creation® products are formulated to work harmoniously together. Our body care, spray, and mist collections are designed as a complete ritual system — each product complementing the next for a layered, effective self-care routine.

Q: Where can I find the full ingredient list for each product?

Full ingredient lists (INCI format) for every Vase Creation® product are available on each individual product page at vasecreation.com. We are committed to complete ingredient transparency — if you have a specific allergy or sensitivity concern, write to us at hello@vasecreation.com before purchasing.

Q: Do you offer samples or trial sizes?

Yes. Vase Creation® offers discovery kits and travel-sized sets specifically designed for those who wish to experience the collection before committing to full sizes. Our Explore With Us Set and Glow-to-Go Travel Kit are the recommended starting points for new customers.

Q: Does Vase Creation® offer corporate gifting or bulk orders?

Yes. Vase Creation® offers tailored solutions for corporate gifting, weddings, events, and bulk purchases. For enquiries, please contact us at hello@vasecreation.com or visit the Partnerships section at vasecreation.com.​​​​

Still have a question?

 

Shop the Collection

Australia Store

bottom of page