BY VASE CREATION®

VASE STUDIO

PRIVACY POLICY

At Vase Studio, we take your privacy seriously! Please read this Statement of Privacy to be more aware of our policy on collecting, using, and disclosing personal information.

Vase Studio occasionally updates this Statement of Privacy to reflect company and user’s feedback. We encourage you to review this Statement periodically to be informed of how we are protecting your personal information.

Privacy Statement

Vase Studio treats personal information, such as your name, email address, or telephone number as confidential.

We promise your personal information will not be disclosed to any third parties. We will not use or sell your personal information to third party unless: Users agreed to share with the third party; Users make known to the public their personal information voluntarily and willingly in order to enjoy products or services; Violation of Vase Creation's Terms of Use, or as otherwise required by the law.

Instructions For Use

Vase Studio is committed to protecting the security of your personal information.

We use passwords set up by users to help protect your personal information from unauthorized access, use, or disclosure. Users are fully responsible for protecting their passwords.

If users are using public computers, please log out before leaving to prevent the disclosure of personal information.

Terms

By using this site and providing information as a registered user, you are in agreement with our privacy policy. We are not responsible for the breach of our privacy statement or other contents on websites outside the Vase Studio domain name.

Welcome to Vase Studio. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Vase Studio’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Vase Studio' or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s).
We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of Malaysia.
Unauthorized reproduction or redistribution of our website content is prohibited. Vase Studio holds the rights to update terms without prior notice.

Customer Support

Email: hello@vasecreation.com

Website Disclaimer

Content is provided for informational purposes. While we aim for accuracy, we do not guarantee completeness or timeliness of any content. We are not liable for any damages resulting from use of this site. Links to third-party websites are provided for convenience and do not constitute endorsement.

Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Every effort is made to keep the website up and running smoothly. However, Vase Studio takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

SHIPPING POLICY

Effective Date: 29 June 2025
Company Name: Vase Creation (002882176-K)
Website: www.vasestudio.com

At Vase Creation, we are committed to delivering your orders efficiently, reliably, and safely—whether you are located in Malaysia or anywhere around the world. This Shipping Policy outlines our practices regarding the shipment of products to ensure transparency and trust.

1. Shipping Destinations

We ship to the following regions:

Malaysia (West & East)
Singapore, Thailand, Brunei
Rest of the World – subject to courier availability and customs regulations.

2. Processing & Fulfillment Time

Order Processing: 1–3 business days after payment confirmation.
Business Days: Monday–Friday, excluding public holidays (Malaysia).
Orders placed after 12PM (GMT+8) will be processed the next business day.
Note: Delivery delays may occur during peak seasons or due to customs clearance.

4. Shipping Rates

Shipping fees are calculated at checkout based on destination, weight, and courier.
Free shipping within Malaysia for orders above RM150.
Free shipping to Singapore for orders above SGD60.
For international orders, promotions may vary depending on campaign period, kindly check the website

5. Tracking Orders

A tracking number will be provided via email once your order is dispatched. You can track your package on our courier’s website using the tracking link.

6. Customs, Duties & Taxes

For international shipments:

Vase Creation is not responsible for any customs fees, import duties, or taxes imposed by your local government.
The recipient is responsible for all applicable fees.
Please check your local customs regulations before placing an order.

7. Delivery Issues

In case of delivery delays, loss, or damage during transit:

Please contact us at hello@vasecreation.com within 7 days of the expected delivery date.
Kindly provide your order number, tracking number, and relevant photos if applicable, for further assistance.

8. Contact Us

For all shipping-related inquiries, please reach out to our team at hello@vasecreation.com

RETURN POLICY

Effective Date: 29 June 2025

Company Name: Vase Creation (002882176-K)

Website: www.vasestudio.com

Vase Creation is committed to customer satisfaction. This Return & Refund Policy sets forth the terms under which products sold through our website or official channels may be returned, exchanged, or refunded. By making a purchase, you acknowledge that you have read and agreed to this policy.

1. Eligibility for Returns

Products are eligible for return or exchange only under the following conditions:

The product is unused, unopened, and in its original packaging.
The request is made within 14 calendar days from the date of receipt.
The product was purchased directly from www.vasestudio.com.
Proof of purchase (e.g., receipt or order confirmation) must be provided.

2. Non-Returnable Items

We do not accept returns or exchanges for the following items:

Products that have been opened or used.
Gift sets, promotional items, or clearance bundles.
Items not purchased directly from Vase Creation self-operated official channels.
Customized or limited-edition items.
Items returned beyond the 14-day return window.

3. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

Notify us within 5 days of receipt via email at hello@vasecreation.com.
Include your order number, a clear description of the issue, and supporting photographs.
Upon verification, we will offer a replacement, or refund, or store credit, depending on the circumstances.

4. Return Process

To initiate a return, please follow these steps:

Email hello@vasecreation.com with your order ID and reason for return.
Attach photographs of the product and its packaging (if damaged or incorrect).
Await written confirmation and return instructions from Vase Creation’s Customer Service.
Ship the item back using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

5. Refund Terms

Refunds will only be issued after the returned item is received and inspected.
If approved, refunds will be processed within 14 business days via the original payment method.
Shipping charges, if any, are non-refundable, except where required by law or for returned defective items.

6. Exchanges

Exchanges are allowed only for items that are defective or shipped incorrectly.
All exchange requests must follow the same return process outlined above.
If the requested item for exchange is out of stock, a refund or store credit will be offered instead.

7. Return Address

The return address will be provided in the confirmation email once your return request is approved. We do not accept walk-in returns or returns without prior approval.

8. Contact

For further assistance regarding returns and refunds:

Email: hello@vasecreation.com

9. Amendments

Vase Creation reserves the right to amend this Return & Refund Policy at any time without prior notice. The most recent version will always be published on our website.

PERSONAL DATA PROTECTION POLICY (PDPA)

Effective Date: 29 June 2025

Company Name: Vase Creation (002882176-K)

Website: www.vasestudio.com

1. Purpose
This policy outlines how VASE CREATION (002882176-K) ("the Company") collects, uses, stores, and safeguards personal data in accordance with the Personal Data Protection Act (PDPA) 2010 of Malaysia.

2. Scope
This policy applies to all personal data collected from customers, employees, vendors, and partners.

3. Collection of Personal Data
We may collect personal data including but not limited to:

Name
Identity card/passport number
Contact details (email, phone number, address)
Purchase history
Employment details (for staff only)

4. Use of Personal Data
Personal data is used for the following purposes:

Processing and fulfilling orders
Customer support and communication
Marketing and promotional purposes (with consent)
Recruitment and HR management (for staff only)
Legal and compliance requirements

5. Disclosure to Third Parties
We may disclose personal data to:

Service providers such as logistics companies, payment gateways, or marketing partners (if required)
Government authorities as required by law
All third parties are required to adhere to similar personal data protection standards through contractual obligations.

6. Data Retention
Personal data will be retained only as long as necessary for the purpose it was collected and to comply with legal or business requirements.

7. Data Subject Rights
Individuals have the right to:

Access their personal data
Request correction or deletion
Withdraw consent for processing; Requests may be directed to hello@vasecreation.com

9. Updates to Policy
Vase Creation reserves the right to update this policy from time to time. The latest version will be available on our website.

SELETECTED RETAIL STORES ACROSS MALAYSIA: Penang | Kuala Lumpur | Selangor | Pahang | Ipoh | Johor | Langkawi

BY VASE CREATION®

VASE STUDIO

PRIVACY POLICY